Server time: Email-ID: support@xomio.io

FAQ


How can I invest money to Xomio ?
In order to invest money you need to register an account with Xomio, click here if you have not registered your account yet.
What payment processors are supported by Xomio?
We support Perfect Money, Payeer, AdvCash, Bitcoin, Litecoin, Ethereum and Bitcoin Cash as payment processors.
How does Xomio generate profit?
Xomio trades cryptocurrency and takes advantage of arbitrage options that are often not possible for individual traders due to lower investment portfolio.
What is Google 2FA, Email 2FA and Transaction Code?
These are our security features to protect your account data and funds. Use any random code at the time of registration and you will be asked to enter the code every time you request withdrawal. We recommend enabling all security features from account's security page.
What is the crypto currency rate offered by Xomio and what is the base currency?
Xomio offers market rate for Crypto currency deposit and withdrawal. Our base currency is USD.
How long does it take for my deposit to be added to my account?
Deposits are added automatically but the time varies depending on the payment processor. Please contact us if your deposit is not added automatically even after receiving 3 network confirmation.
How can I withdraw funds, is it instant?
Login to your account using your username and password and visit the Withdraw section to make withdrawal. Withdrawals are processed instantly.
What if I can't log into my account because I forgot my password?
Click forgot password link, type your username or e-mail and you'll receive your account information.
How can I change my e-mail address?
We have disabled that option for user security. Please contact us in case you have lost access to your existing email.
Are Pablo, Adrian, Maria and Russel traders, who manages the funds?
No, Pablo, Adrian, Maria and Russel are support agents. Pablo takes care of AdvCash, Adrian is there to help you with Perfect Money, Maria is there to manage Payeer and finally Russel loves to check crypto deposit/withdrawals related to Xomio. Their name can show up after deposit/withdrawal depending on your payment methods. Investments are managed by a team of Xomio investment experts and support agents have no control over investment management.
Can I do a direct deposit from my account balance?
Yes! To make a deposit from your Xomio account balance, simply login into your account and click on Make Deposit and select the Deposit from Account Balance button.
Can I make an additional deposit to Xomio account once previous one is added?
Yes, you can but all transactions are handled separately.
What is currency exchange fee and processing time?
We charge a flat 4% fee for currency exchange and it is processed instantly.
How can I change my password?
You can change your password directly from your members area by editing it in your personal profile or use forgot password option from log in page.
What is the referral structure?
Xomio offeres three layer referral commissions, 7%-2%-1%..
How can I check my account balances?
You can access the account information 24 hours, seven days a week on your Xomio account dashboard.
May I open several accounts in your program?
No. If we find that one member has more than one account, the entire funds will be frozen.
What are the withdrawal fees and limits?
Minimum withdrawal for e-wallet is $0.10, $5 for BCH, LTC and ETH while BTC has a minimum withdrawal limit of $30. Withdrawal fee varies depending on payment processor. AdvCash has no fee, payeer has 0.95% and Perfect Money has 0.5% withdrawal fees. Crypto withdrawal fees are calculated according to last 10 blocks.
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  • Our business address : 2 Phillip Law St, Canberra, ACT,
    2601, Australia
  • Email-ID: support@xomio.io

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